I’m not receiving the two-factor authentication code during setup.

If you’re having trouble receiving your child’s two-factor authentication code, this is usually related to how Apple delivers verification prompts.

Apple automatically sends the verification request to trusted devices and trusted phone numbers associated with your child’s Apple ID. You cannot manually choose which device receives it.

In some cases, the code may be delivered to:

• Another iPhone or iPad signed into your child’s Apple ID
• A trusted phone number listed on the account
• The Family Organizer’s device (if your child is part of Family Sharing as a child account)

If your child is set up under Family Sharing as a child account, Apple may send the approval prompt to the parent or Family Organizer’s device instead of (or in addition to) the child’s device. This is expected behavior.

Check trusted devices

1. On your child’s device, open Settings
2. Tap the Apple ID name at the top
3. Scroll down to view the list of trusted devices

Any device listed here can receive the two-factor authentication prompt.

Check trusted phone numbers

1. On your child’s device, open Settings
2. Tap the Apple ID name at the top
3. Tap Sign-In & Security
4. Tap Two-Factor Authentication
5. Review the trusted phone numbers listed

Any number listed here can receive a verification code by text message or automated call.

Check Family Sharing (if applicable)

If your child is part of Family Sharing:

1. On the parent’s device, open Settings
2. Tap the Apple ID name
3. Tap Family Sharing
4. Confirm your child is listed as a child account

If so, the verification prompt may appear on the Family Organizer’s device. Approve the request there and enter the code to complete login.

If you are still unable to receive the verification code after checking trusted devices, trusted phone numbers, and Family Sharing settings, contact BrightCanary Support (support@brightcanary.io) for further assistance. Include:

• Your child’s Account ID
• Confirmation that you checked trusted devices and phone numbers

This will allow us to investigate more quickly.