Text messages are syncing slowly.

Messages should typically sync within a few minutes. Delays can occur due to storage limits, Apple routing behavior, or temporary connection interruptions.

Try resyncing messages

Resyncing forces the app to re-download all available messages.

1. Open the BrightCanary app
2. Tap More
3. Tap Settings
4. Tap Manage Family
5. Tap Resync next to your child’s text configuration

Is iCloud storage full?

If your child’s iCloud storage is full, Apple may delay or stop syncing messages to third-party services.

You may see an “iCloud Storage Full” alert on the device.

To resolve, this issue, delete unneeded photos or videos, or upgrade storage. Here's a guide from Apple.

Screen Time interference

In rare cases, Apple may apply your child’s Screen Time restrictions to our monitoring servers, limiting message checks. Email support@brightcanary.io and provide your 4-digit Screen Time code so we can work with Apple to resolve this. This does not change your child’s Screen Time settings.