For Protection plan users: You can monitor the texts your child sends, but not the ones they receive. If BrightCanary isn’t collecting any data, make sure that the BrightCanary Keyboard is still enabled on your child’s device as the default keyboard.  If the Keyboard is enabled but the app isn’t updating, reach out to our support team using the button in the BrightCanary app (or email support@brightcanary.io). For Text Message Plus users: Text message monitoring relies on an Apple feature called Text Message Forwarding. If you haven’t seen messages in a few days, there are a couple of possible causes.

1. Ensure that Text Message Forwarding is on. You can check this setting on your child’s phone by opening the Settings app, then tapping Messages and Text Message Forwarding. Make sure the BrightCanary server is set to “on.”
2. Disable Messages in iCloud. This feature can delay how quickly BrightCanary is able to update messages. Follow these steps to disable Messages in iCloud.
3. Make sure your child hasn’t changed the password for their Apple ID.
4. Check to make sure they have not removed the BrightCanary server from the list of devices with access to their Apple ID information. This list is found by opening Settings on their device, then tapping iCloud (their name) at the top of the screen. Scroll down, and you should see a list of devices with access to their Apple ID, including their iPhone and/or iPad, as well as a BrightCanary server. 

If you do not see a BrightCanary server in the list, email support@brightcanary.io for help getting things set up again.